Privacy Policy
Frequently asked questions
Here are some common questions about our company.
At "Vockel – The Class", we offer thoughtfully crafted jewellery and lifestyle accessories that blend timeless elegance with modern sophistication. Every piece is designed with exceptional attention to detail, premium-quality materials, and refined craftsmanship, creating products that celebrate individuality, confidence, and everyday luxury.
You can reach our customer support team by emailing vockel24@gmail.com, calling +91 9163900479, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We offer a 48-hrs return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer exchanges within 48-hrs of delivery for unused, unworn items returned in their original packaging with all tags and proof of purchase. Personalized, customized, and sale items are not eligible. All exchanges are subject to quality inspection and approval. Shipping charges may apply unless the exchange is due to our error.